Product returns must be made within 10 days of the date you receive your order. Returns must be authorized by Wilson Appliance Centers and given a return authorization number. Product must be packed in the original, undamaged and complete packaging. Previously installed, special orders or special modifications cannot be returned under any circumstance. All accessories, clean instruction books and warranty cards must be returned. Product that does not meet the criteria above or has been used, may, at Wilson Appliance Center’s discretion, not be accepted as a return, or may be subject to a re-stocking fee in an amount representative of the condition of the product or its packaging. Wilson’s reserves the right to decline to an exchange or accept the return of ANY product other than the product that is initially defective after the 15 day period. Refunds for products being returned will be issued once the product is received back at Wilson Appliance Centers and meet our product return criteria listed above. Product that does not fit will be subject to additional return and shipping/delivery fees and in some cases significant re-stocking charges will apply.